A viral video sparked outrage after a Shake Shack customer claimed a self-service kiosk raised the price of his shakes from $5.99 to $6.49 after he selected “no tip,” fueling debate over tipping culture. However, Shake Shack later confirmed that the price change was caused by an **error in the kiosk technology and was unrelated to tipping**, rejecting the idea that customers who declined gratuity were intentionally charged more.
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